Please note that normal support hours are Monday to Friday, 9am to 5pm GMT but we’ll often reply outside those hours whenever possible. We aim to reply within 24 hours and all theme support is handled by email. With multiple clients in different timezones, it’s much easier to keep track of things that way.
Our support includes:
It does not include:
If you’re looking for help customizing your theme, integrating with third party apps or theme update installations, you can find lots of experienced developers for hire on Shopify Experts.
Please make sure to include a link to the store that is using the theme and if you need support for a technical issue, please include detailed steps to recreate the issue.